In the odd case that you do not love your Kbjmart products, here is our policy on returns:
1. Products that are eligible for return can be returned within 07 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
2. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
3(a) The Kbjmart Care team must receive and approve your return request. Once your request is received and approved, our shipping partners will get the product picked.
3(b) once returns are received by us and clear quality checks, you can choose to receive store credit or get a refund on your original credit or debit card used for payment. A re-stocking fee may be applicable.
4. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us a photo of the damaged product with the Bar Code. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund.
5. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Kbjmart Care team at [email protected]
6. All Custom Duties levied for return of the product will be borne by the customer.
All returns are subject to the discretion of Kbjmart. For any other questions or clarifications, please reach out to the Kbjmart Care team at [email protected]